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Terms and Conditions

Contract

By booking with Barossa Bespoke Tours, you are deemed to have agreed to the terms and conditions of all parties in the booking. Barossa Bespoke Tours are the only party able to change or vary any of the terms & conditions set.

Payment

Payment is via direct debit only and details will be given upon booking.

Full payment for both customers and agents are upon time of booking or unless otherwise agreed upon.

Cancellations

Cancellations by either customers or agents 30 days or more prior to the day of tour or transfer will not be charged a cancellation fee and full refund of payment will be made.

Cancellations by either customers or agents within 7 days of tour or transfer date will forfeit 100% of payment.

Cancellations by either customers or agents between 7-30 days notice of tour or transfer will forfeit 40% of payment.

If you are unable to travel due to Covid Restrictions, have tested positive to Covid or have to isolate due to being a close contact then a voucher will be issued to be used for a more suitable date or a full refund will be provided. Proof of having to isolate due to testing positive or being a close contact will be requested for a full refund to occur. 

Barossa Bespoke Tours reserve the right to cancel any tour before departure for any events that may happen that are out of our control.

If Barossa Bespoke Tours deem the customers to be acting inappropriately or under the influence of alcohol and the tour is shortened due to these circumstances then Barossa Bespoke Tours will not refund any differences to the amount paid prior to the tour or transfer.

Barossa Bespoke Tours and Transfers

Upon booking an agreed pick up time and address will be confirmed.  We will aim to be on time and will also expect guests to be ready at the agreed time. If you are running late or your flight has been delayed then we would appreciate that you get in contact with us.

Barossa Bespoke Tours will have a Public Liability Insurance policy and will not be responsible for the security of personal belongings on the tour or transfer.  It will be up to the customer if they choose to take out travel insurance.

Marketing and Personal Information

Barossa Bespoke Tours may take photos to be used for social media and marketing purposes.  Should we do this, we will always ask for permission first.

Details that are used for bookings such as phone number, email address, dietary requirements may be passed on to third parties where appropriate.

If you visit our website there will be links to other websites that are not under our control.

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